NEMO Help

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Overview

NEMO is an online equipment management system for multi-user facilities. NEMO is the centralized location for all Singh Center for Nanotechnology reservations and access. In NEMO, users can request training, reserve and log in to tools, request adjustments, report problems, and more. This page will introduce users to NEMO and provide a centralized location for all NEMO questions and information.

Quick Links (login required)

Homepage | Calendar | Tool Control | Training | Safety | Stockroom | Publications | Preferences

New User Access (no login)

Getting Started

Requesting Access

A New User Access Request Form must be submitted to use the Singh Center facilities. For QNF Access, please follow the instructions here, which include several additional steps.
The form may take a few days to process, pending signatures from your PI and Grants Manager.
Send any questions about access request forms to admin@nano.upenn.edu
A NEMO account will be created after the form is processed.
NEMO logins are associated with a PennKey.

First Login

After account creation, go to nemo.nano.upenn.edu and log in with your PennKey credentials.
Click on the Rules Tutorial banner at the top of the page and complete it. Failure to complete the rules tutorial will prevent other actions such as making reservations and logging in to tools.

Using Singh Center Equipment

Trainings

There are two types of trainings: open and closed.

  • Open trainings tend to be for small groups and are more regularly scheduled. Registration for these trainings can be found on specific tool calendars or on the training dashboard under Upcoming Training Sessions. If you are unavailable for an open training for a specific tool you need, you may request training from the calendar, requests page, or My Training Requests of the training dashboard. Look for a button that says "New Training Request."
  • Most tools have closed trainings, which are scheduled individually (or for small groups with similar specimens.) If you cannot find an open training for the tool you need, request a training from the calendar, requests page, or My Training Requests of the training dashboard. Look for a button that says "New Training Request."
  • If you are uncertain, contact the responsible staff for a given tool. Tool managers are listed under the Details tab of the Tool Control page for a given tool, or on the tool's wiki page.

Staff will contact you to coordinate closed trainings and ask any other relevant details about your project. In some cases, staff will recommend a different tool than the one requested.
Please be aware that some tools require multiple training sessions.
After successful completion of training, you will be qualified on a tool and be able to make reservations and log in to tools (assuming the Rules Tutorial has been completed.)

The Training page (training dashboard) has multiple tabs to organize training tasks.

  • My training requests displays trainings made in response to requests and any pending requests.
  • Training history shows past training related events (a log of past sessions, requests, invitations, etc.)
  • Upcoming training sessions displays all upcoming training sessions, including those made not in response to requests.

Reservations

After completing initial NEMO onboarding (account creation, rules tutorial, tool training,) users may create reservations in the Calendar. Most tools require reservations to use. Make reservations by clicking and dragging in the Calendar for a selected tool. Some tools have limits on the amount of time that can be reserved for a session. Please respect these limits and contact staff if you need a longer session.

  • Reservations may be edited or canceled by selecting the reservation from the calendar.
  • If you need to cancel a reservation, please do so as soon as possible so the time is available for other users.
  • Use the Personal Schedule checkbox to see all of your reservations or overlay your schedule on another tool calendar.
  • Use the individual tool checkboxes to display multiple tool calendars simultaneously.


Some tools are used more heavily than others. See the Preferences section for instructions on how to receive alerts when reservations are canceled or tool time becomes available.

Tool Control

Most tools are interlocked so some part of the system will not be operational if the user is not logged in through NEMO. The tool control page is where users can sign in or out of tools.

  • If you have multiple projects associated with your account, select a project then the start button.
  • At the end of a session, remember to return to tool control to log out of the tool.
  • If somebody else is still logged in, you may "take over" control from that user as long as it is during your reservation.
    • Please be courteous to other users.


The Tool Control page is also the best place to:

  • See reported problems or comments from staff or other users on the Summary tab.
  • See staff contact information, tool managers, and the tool comment or problem history on the Details tab.
  • Report problems on the Report a problem tab.
    • Please use this to report problems on equipment (e.g. computer problems, hardware problems.) Reporting here sends an email alert to responsible staff and users signed up to receive problem reports.
  • Post comments on the Post a Comment tab.

Using Kiosks

Kiosks are currently only available in the cleanroom to access tools. To use a kiosk to log in:

  • Tap your PennCard on the card reader.
  • Navigate to the desired tool from the list (starting with the tool group.)
  • Click the green "Start Using" button.
  • Return to the kiosk when finished, tap your card again, and select the red "Stop Using" button to end the session.

Logistics

Stockroom

Users may place orders for common supplies from the stockroom via NEMO.

  • Go to the stockroom menu
  • Select the project for billing
  • Search for a stockroom item and click "Add to Order"
  • Enter the amount to order and click the second "Add to Order" button
  • Click "Order" to submit the order.
  • QNF staff will fulfill the order:
    • Orders for wafers and photo masks will be placed in the gray bin labeled "Stockroom Order Pickup (Gowning Room Location)" on the wire rack under the monitors in the gowning room.
    • All other orders will be placed in the gray bin labeled "Stockroom Order Pickup (Cleanroom Location)" on the wire rack opposite the Bay 5 entrance.

Reporting Safety Concerns

In case of a fire or medical emergency, call 511 from a campus phone or 215-573-3333. Urgent matters should be reported to EHRS at 215-898-4453 The Safety page of NEMO contains a link to a Safety Reporting Form for the QNF. Fill out this form for any safety concerns that require attention but are NOT urgent. Call EHRS or Penn Police for fire or medical emergencies, and report urgent matters to EHRS.

Requests

There are three kinds of requests accessible from the Requests page:

Buddy Requests

Submit a buddy request if you expect to be in the cleanroom alone after hours and need a buddy.
Click the "New Request" button and fill out the form, indicating the dates and activities.

Adjustment Requests

Submit an adjustment request if you need to modify a charge event.

  • Click the "New Request" button and fill out the form.

For specific charges, select a recent charge from the dropdown menu and (if needed) input a new start and/or end time. Please provide any relevant information justifying the request in the description.
Staff will review adjustment requests and either approve, deny, or follow up with additional questions.

Training Requests

Selecting the Training tab of the Requests page takes you to the Training dashboard.

  • Click the "New Training Request" button, search for a tool, input your availability and provide any relevant information. Some tools have questions or prompts in the "message" section. Please respond to these if they are included.

Tracking Publications

Use this page to see the publication leaderboard and add publications.
To add publications:

  • Go to the All Publications tab
  • Click the "Add" button
  • Search for publications by DOI
  • Some information will autofill. Input or correct any additional information.
  • Click "Save Publication Information"

User Accounts

NEMO Help

The NEMO Help Desk option from the main menu takes you to a form for problems with NEMO including login or project errors. The Help Desk form is NOT for requesting new projects.
For account changes (e.g. new projects,) submit the User Access/Project Request Form For account setup questions, contact admin@nano.upenn.edu

Preferences

User preferences are under the settings menu in the top right of both the mobile and desktop versions of NEMO. Use this age to modify email preferences including:

  • Reservation confirmations: email alerts and/or confirmation before scheduling reservations
  • Tool freed time alerts: input the minimum amount of time and maximum days in advance you want to be notified about freed time for specific tools. Once submitted, NEMO will email you when another user cancels or changes a reservation that fits the request so you can log in and reserve that time.
    • Please be aware staff sometimes must cancel reservations for service, and these will still send emails.
  • Tool maintenance and notification alerts: Sign up to receive alerts for tool maintenance or problems for specific tools.
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