Frequently Asked Questions

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How do I get access to use QNF?

Please see this webpage for access to QNF: https://wiki.nano.upenn.edu/wiki/index.php?title=Join

You may not need to complete items 1 and 2. Check with your advisor or your supervisor.

Why am I not able to access NEMO?

Some of the documentation may not be completed. Contact admin@nano.upenn.edu

Why does my project not show up anymore in NEMO?

Your project may be expired. Contact admin@nano.upenn.edu

What if I have a new project to add to NEMO?

Contact admin@nano.upenn.edu

What if I need to get a new Penncard?

Contact admin@nano.upenn.edu

What if I forgot to logout of the cleanroom?

First, you must log out of the facility. If you are still in the building, go to the gowning room and badge out. Otherwise, email QNF staff and ask to be logged out.

If you need to correct the billing, in NEMO go to Requests -> Adjustment Requests and select the New Request button.

Where do I put my coat, etc while using the cleanroom?

To get a locker, see Barry Derish in Singh 220.
Availability is limited, so if your group's lab is located in Singh, please store your items there instead.

How do I figure out if the a tool is operational?

In NEMO, go to Status Dashboard/Tool Status & Usage, or check the Tool Control page for the tool.

Why did I lose access to a tool and how do I get it back?

If you lost access to a tool, it means you have not accessed the tool through NEMO in more than 6 months. In most cases, in order to regain access, you will need to be retrained by a member of Staff. Contact the tool owner for assistance.

What if I find a situation that seems unsafe?

In NEMO, click on the Safety icon and follow the instructions.

What is the dress code for entering the cleanroom?

  • Shirt
    • Your shirt must be at least a short-sleeved shirt long enough to reach your pants.
    • Not Allowed: Tank tops, halter tops, and spaghetti strap tops.
  • Pants
    • Pants must be full-length, from waist to ankle.
    • Not Allowed: Shorts, cropped pants, overly baggy pants, tights, skirts, or dresses.
  • Shoes
    • Shoes must be closed-toe shoes that fully enclose the heel and cover the top of the foot.
    • Not allowed: heels greater than 1 inch, heavy boots, shoes that leave any area of the foot exposed below the ankle.
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