Frequently Asked Questions

How do I get access to use QNF?

Please see this webpage for access to QNF: https://wiki.nano.upenn.edu/wiki/index.php?title=Join

You may not need to complete items 1 and 2. Check with your advisor or your supervisor.

Why am I not able to access NEMO?

Some of the documentation may not be completed. Contact admin@nano.upenn.edu

Why does my project not show up anymore in NEMO?

Your project may be expired. Contact admin@nano.upenn.edu

What if I have a new project to add to NEMO?

Contact admin@nano.upenn.edu

What if I need to get a new Penncard?

Contact admin@nano.upenn.edu

What if I forgot to logout of the cleanroom?

First, go to the kiosk and logout.

If you need to correct the billing, in NEMO go to Requests -> Adjustment Requests and select the New Request button.

Where do I put my coat, etc while using the cleanroom?

To get a locker, see Barry Derish in Singh 220.
Availability is limited, so if your group's lab is located in Singh, please store your items there instead.

How do I figure out if the a tool is operational?

In NEMO, go to Status Dashboard/Tool Status & Usage.

Why did I lose access to a tool and how do I get it back?

If you lost access to a tool, it means you have not accessed the tool through NEMO in more than 6 months. In most cases, in order to regain access, you will need to be restrained by a member of Staff. Contact the tool owner for assistance.

What if I find a situation that seems unsafe?

In NEMO, click on the Safety icon and follow the instructions.

What is the dress code for entering the cleanroom?

• Shirt
  • Your shirt must be at least a short-sleeved shirt long enough to reach your pants (no bare midriffs).
  • Not Allowed: Tank tops, halter tops, and spaghetti strap tops.
• Pants
  • Pants must be full-length, from waist to ankle.
  • Not Allowed: Shorts, cropped pants, overly baggy pants, tights, skirts, or dresses.
• Shoes
  • Shoes must be closed-toe shoes that fully enclose the heel and cover the top of the foot.
  • Not allowed: heels greater than 1 inch, heavy boots, shoes that leave any area of the foot exposed below the ankle.